Customer reviews of Sm Car Sales

By Allan W on 12 October 2021 | Purchase not verified

They really looked after me. Car was all they said and they went the extra mile. Brought it to me for a test drive. Helped me out a few weeks later when the battery went flat.

By Anonymous on 09 October 2021 | Purchase not verified

I bought a car that was advertised as 'well maintained'. As I am not local, I was sold an extended warranty that I could claim against using a local garage. Unfortunately within the first few weeks, a window failed, the transmission cable failed and a coil spring broke. All were not covered under the warranty as 'they had not been properly maintained' either because the wrong parts were used or they were not replaced as per the maintenance schedule. SM Car Sales refused to address any of the issues as I did not return the car to them for repairs - which they knew I could not easily do - and why I bought the warranty at additional cost.

By Anonymous on 04 July 2021 | Purchase not verified

i brought a mazda 2 about 4 months ago from this company, at which time they put it through an MOT so it came with the full 12 months MOT, very disappointed, service was very good until i had a problem with the car, just after the 3 months warranty had run out, one of my back wheels buckled, i had the RAC out to look at it, they said the back axal was badly corroded and in his opinion would have been badly corroded at the time the MOT took place, also i had an independent mechanic look at it with the same conclusion, it wasn't even on the advisory and in my opinion could have been very dangerous if the wheel had buckled and collapsed whilst driving a bit faster, i did speak to SM motors company requesting that as a good will gesture could they pay half of the repair cost, they wanted me to have it towed back up to them ,which they are in their rights to do so, I am in Leicester and they are in Lancaster, I told them it would cost me too much for it to be towed up there and offered to send them the report from the RAC and pictures as proof of the corrosion but they refused which is of course their right to do but it would have been in my opinion a fair thing to do.

By Steve L on 27 September 2020 | Purchase not verified

Couldn't have asked for better service. Emailed late Thursday evening, reply received first thing Friday morning. Did the deal, car was here Saturday evening (and it was delivered a long way) - went well above and beyond. Car was as described, service was first class, couldn't have asked for a better experience and would have no hesitation either recommending these guys or buying another car myself.

By Katy R on 19 August 2020 | Purchase not verified

Absolute 5 star service from start to finish !!! Very polite and answered all my questions. Great communication between putting down a deposit and collecting my new car. Very laid back no pushy sales that made me feel comfortable. Took the car for a test drive and had all the time needed to look at the car. Jamie helped me to tax the car, so much easier. Jamie also went through warranty options and found the best deal for me. Treated with respect. Would highly recommend this dealer. Thank you sm car sales...

By Norman H on 26 June 2020 | Purchase not verified

I've had 2 excellent cars from SM. Not only that, they also went out of their way to help me with a DVLA issue of my own making. Highly recommended.

By Steve S on 29 May 2020 | Purchase not verified

First class service from Jamie from start to finish. Highly recommended.